Retail Display Installer – Technology

2020 Companies•Morgantown, WV

22h•Onsite

About The Position

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, including: Installing and updating sales floor fixtures and endcaps, Performing build-outs, resets, and display repairs, Following plan-o-grams and client-specific directives. You’ll work independently, meet deadlines, and use mobile applications and technology to complete assignments efficiently and professionally. Strong communication and organizational skills are essential, as you’ll manage store-level relationships and ensure top-quality execution on every project. This role involves executing multiple job functions as agreed upon. The representative is responsible for consistent communication with field services management, keeping availability updated, and fully completing all assigned jobs on or before scheduled end dates. The role also involves managing virtual software, contributing to team success, adhering to timelines for timecard submission, and participating in training and certification programs. It requires building and maintaining strong relationships with internal teams, clients, retailers, and field representatives, demonstrating professionalism, effective communication, and leadership, and ensuring customer and client satisfaction according to established KPIs.

Requirements

Must be 18 or older (due to insurance requirements)
Must be authorized to work in the United States
Flexible availability Monday through Friday
Weekend and holiday availability as needed
Early morning and late-night availability as needed
Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
Ability to climb a ladder up to 10 feet in height
Ability to safely lift and carry up to 60lbs
Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
Ability to adjust to the ever-changing variety of tasks and work environments
Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates
Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet
Respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)
A high school diploma or equivalent is typically required
Must own an Android or Apple mobile device to upload photos and data
Must be able to successfully navigate various communication platforms and applications independently
Must complete all training assignments and tasks within a designated time frame
Agents are expected to be able to work collaboratively and autonomously
Must have reliable transportation
Valid driver’s license and proof of insurance
Willingness and ability to travel up to 90 miles from home per assignment/shift/daily
Superior leadership skills and strong professional communication and presentation skills
Ability to make sound decisions, show good judgment and problem-solve effectively
Capable of working autonomously with excellent time management and reporting skills

Nice To Haves

Previous retail or merchandising experience
Installation and merchandising experience
Proficiency with hand and power tool usage
Ability to follow planogram (POG) directives and secondary communication

Responsibilities

Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact)
Keep availability updated and accurate
Fully complete all assigned jobs on or before scheduled end dates
Installing and building displays, end caps, and fixturing
Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site
Maintaining and updating displays according to planograms/ client requests
Conducting break-fix repairs to ensure displays and fixtures are fully functional
Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback
Manage virtual software and ensure successful execution of related tasks and timelines
Contribute to the team's success by assisting other members as needed
Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
Work independently in a fast-paced environment
Participate and complete training and certification programs
Accurately track, record, and communicate activity via designated systems/ workflows
Available for weekend assignments as needed
Accept and schedule all assigned jobs within 48 hours of receipt
Following all directives as provided, executing fully and completely
Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies
Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication
Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
Be open to provide and receive feedback

Benefits

Hourly pay starting at $17.50 per hour, based on experience and location
Next-day pay on demand with DailyPay
Paid drive time and mileage reimbursement
Job assignments are available Monday–Friday | Weekends are not required!
Paid training
Job assignments include both flexible self-scheduling options and fixed shifts based on availability
Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
Variety of projects and clients
Paid holidays
Long-term career pathing options
Personal development opportunities
Professional stretch assignments