Retail Director- University of Maryland Eastern Shore

Thompson Hospitality Corporation • Princess Anne, MD

4d

About The Position

The Retail Director at University of Maryland Eastern Shore is responsible for leading the strategic planning, execution, and oversight of all campus retail dining operations. This includes managing multiple retail outlets such as cafés, coffee shops, and grab-and-go locations to deliver exceptional customer experiences that align with the college’s dining vision. The Retail Director ensures operational efficiency, financial performance, and compliance with food safety and company standards. They lead a team of managers and frontline staff, foster strong client relationships, and innovate menus, marketing, and service models to meet the evolving needs of students, faculty, and campus guests. This role plays a key part in enhancing campus life through vibrant, student-centered dining experiences.

Requirements

• Bachelor’s degree in business, Marketing, or related field; advanced degree is a plus.
• Proven experience in retail management, with a track record of driving sales and achieving financial targets.
• Pass a background check.
• Strong analytical skills to interpret data and make informed decisions.
• Exceptional leadership and communication skills with the ability to motivate and manage a diverse team.
• Knowledge of industry trends, customer preferences, and the ability to adapt strategies accordingly.
• Fast-paced, dynamic college dining environment with multiple retail locations.
• Frequently works in both office and food service settings (e.g., kitchens, cafés, serving areas).
• Regularly required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear; and taste or smell.
• The employee is frequently required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Frequent use of hands for computer work, documentation, and communication.

Responsibilities

• Develop and implement strategic plans to enhance retail offerings, drive sales, and optimize customer experience.
• Oversee daily retail operations, including inventory management, product merchandising, and pricing strategies.
• Collaborate with vendors to source high-quality products and negotiate favorable terms to maximize profitability.
• Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
• Lead and mentor a retail team, fostering a positive work environment, and ensuring staff deliver excellent customer service.

Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

What This Job Offers

• Job Type: Full-time
• Career Level: Manager