RETAIL DINING MANAGER, HOSPITAL CAFE, LOUNGES, AND CATERING

Compass Group•Novi, MI

About The Position

The Retail Dining Manager position is responsible for the successful retail dining operation of the main cafe, coffee shop, lounges, vending, and catering. They will perform a variety of duties including the planning and supervision of internal catering, maintaining of cash controls and payroll records, and the hiring and training of our hourly team members. They also ensure customer satisfaction and good public relations through the safe and efficient uses of resources. This is an exciting opportunity for an energetic, entrepreneurial manager who is passionate about food service excellence, thrives in a fast‑paced healthcare environment, and is committed to delivering outstanding service to patients, visitors, and staff. The ideal candidate is a hands‑on leader who can motivate teams, drive operational performance, control costs, and continually look for ways to enhance the dining experience within a hospital setting.

Requirements

Three or more years supervisory experience in food service operations
Knowledge of retail, food and catering trends including quality standards, production, sanitation, food cost controls, and presentation
Strong leadership, management and coaching skills
Excellence written and verbal communication skills
Financial, budgetary, accounting, and analytical skills
Proficiency with Microsoft Office, e-mail, internet applications, and related systems
ServSafe® Certified

Nice To Haves

Associates degree in food and beverage, hospitality or culinary arts preferred
Experience in a hospital, senior living, institutional, or related multi outlet food service environment

Responsibilities

Oversees daily administrative and operational tasks
Handles all aspects of staff leadership, including hiring, training, scheduling, coaching, and performance management
May assist with managing financial performance, including budget development, forecasting, and financial reporting
Maintains knowledge of the market place and trends
Manages cost controls and control expenditures for the account
Oversees sanitation and safety of assigned unit(s)
Purchases and manages inventory
Rolls out new culinary programs in conjunction with Company marketing and culinary team
Additional duties as assigned