Retail Department Supervisor

TJX • Cornelia, GA

445d • $27,040 - $28,080

About The Position

The Retail Department Supervisor at TJ Maxx is responsible for overseeing a team of associates to ensure excellent customer service and a positive shopping experience. This role involves training and mentoring staff, managing store operations, and promoting loyalty programs while maintaining a clean and organized environment. The supervisor leads by example, engages with customers, and addresses any concerns promptly, contributing to the overall growth and success of the store.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills
• Ability to multi-task and respond to changes in direction or unexpected situations
• Team player who works effectively with peers and supervisors
• Ability to train others

Nice To Haves

• Experience in customer service
• Knowledge of retail operations
• Ability to work flexible schedules, including nights and weekends

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates.
• Engage and interact with customers to maintain a clean and organized store.
• Role model outstanding customer service and create a positive customer experience.
• Train and mentor Associates on front end principles and personalized customer service.
• Assign registers and coordinate breaks for all Associates while supporting POS coverage needs.
• Address customer concerns and issues promptly to ensure satisfaction.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to Associates.
• Partner with Management on training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs and support store shrink reduction goals.
• Maintain a safe environment and promote safety awareness.

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Referral bonuses
• Medical/dental/vision insurance
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Scholarship program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees