RETAIL DEPARTMENT MANAGER

Wally s Operating Company LLC • Pontiac, IL

42d

About The Position

We are seeking an experienced Retail Department Manager to lead retail operations at our high-volume location. This leadership role plays a critical part in upholding merchandising standards, inventory accuracy, and team performance while delivering an elevated guest experience.

If you thrive in structured operations, enjoy developing teams, and take pride in maintaining a high-performing retail floor, this is an opportunity to grow your leadership career in a fast-paced, expanding organization.

Requirements

• 2+ years of retail leadership experience required
• Strong leadership, communication, and problem-solving skills
• Ability to lead in a fast-paced, growth-focused environment
• Proficiency with standard office software and ability to navigate multiple systems
• Regular standing and walking throughout the retail floor
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Ability to perform physical retail tasks in support of operational needs

Nice To Haves

• Experience supervising teams and managing inventory control preferred

Responsibilities

• Lead, coach, and mentor Retail Leads and team members
• Manage scheduling, labor planning, and PTO approvals to support operational goals
• Conduct performance evaluations and develop talent through structured training programs
• Foster a culture of accountability, professionalism, and teamwork
• Oversee receiving, unpacking, stocking, and backstock organization
• Maintain strong merchandising standards and brand presentation
• Monitor inventory levels and investigate discrepancies to protect assets
• Conduct monthly audits and cycle counts in partnership with store leadership
• Ensure proper documentation of damaged or stolen merchandise
• Support vendor relationships to strengthen retail operations
• Model exceptional hospitality standards
• Resolve escalated guest concerns with professionalism and urgency
• Partner with Loss Prevention to maintain a safe retail environment
• Promote high standards of service execution
• Enforce safety standards on the retail floor and in stockroom areas
• Ensure compliance with company policies and operational procedures
• Maintain organized, safe, and efficient retail spaces
• Maintain accurate reporting on labor, sales, and inventory performance
• Support department budgeting goals and cost control initiatives
• Collaborate with department managers to ensure seamless store operations

Benefits

• Competitive salary (based on experience)
• Quarterly performance bonus opportunity
• Company-paid medical insurance (with plan options)
• 401(k) with 5% company match
• Dental & Vision coverage
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• AD&D coverage
• PTO
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed