Retail Department Manager- Internet Fulfillment

Boscov's•Johnstown, PA

About The Position

Boscov’s Internet Fulfillment Department Manager Experienced Internet Fulfillment leaders—bring your management expertise to work where people love to shop! Boscov’s is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Internet Fulfillment Department Manager to lead our growing internet fulfillment team. As part of a fast-paced, dynamic management team, you will supervise a team of fulfillment associates to ensure internet orders are processed accurately and efficiently, meeting the expectations of our customers. Your previous management experience along with your strong operational and customer service skills will ensure your success in this dynamic leadership role. If you are looking for a great opportunity to pursue a rewarding management career with a company known for quality and big savings, apply today!

Requirements

High school diploma or equivalent; bachelor’s degree, preferred
Prior retail management or fulfillment operations management experience
Strong customer service and/or retail sales experience, preferred
Excellent written, verbal, and interpersonal communication skills
Computer literate; ability to learn computer systems and interpret reports
Ability to work in a fast-paced environment and manage multiple priorities
Ability to perform physical tasks including operating a freight elevator, lifting (up to 75 lbs.), and frequent walking/standing
Available to work varied days and hours as work schedule requires, including evenings and weekends

Responsibilities

Managing the daily activities of the internet fulfillment team, including order processing, picking, packing, and shipping functions
Training, coaching, and developing fulfillment associates by leading by example
Providing in-depth product and process knowledge to ensure associates can fulfill orders accurately and on time
Accurately and efficiently completing all transactions, documentation, and paperwork while adhering to company policies and procedures
Maintaining awareness of inventory levels and coordinating with department managers to ensure product availability for online orders
Monitoring fulfillment metrics and productivity to identify opportunities for continuous improvement