Retail Department Manager - Custom Framing

Michaels Stores

109d

About The Position

As a Lead Framer at Michaels, you will lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. You will drive custom framing sales and assist customers in creating memorable framing solutions. Your major activities will include assisting the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and requirements, and holding the team accountable for store conditions and results. You will develop and coach the team on selling behaviors, deliver high-quality custom framing solutions on time, and manage the framing team to achieve their KPIs. Additionally, you will manage inventory processes, execute shrink and safety programs, and serve as Manager on Duty (MOD). You will also participate in the hiring and training of new team members and support talent development activities.

Requirements

• Basic computer skills.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers.
• Drive custom framing sales.
• Assist customers in creating memorable framing solutions.
• Ensure compliance with Standard Operating Procedures (SOPs) and Company programs.
• Hold team accountable for store conditions and results.
• Develop and coach team selling behaviors.
• Plan workload in partnership with the Store Manager.
• Achieve personal and team KPIs.
• Manage inventory management processes.
• Execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, and training of new team members.
• Participate in performance management activities.
• Interact positively and respectfully with others.
• Participate in truck unload and stocking processes.
• Follow SOPs and ensure a safe environment.
• Acknowledge customers and provide solutions.
• Assist with Omni channel processes.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees