Retail Department Lead Full-Time

E&H Ace Hardware Group • Wooster, OH

6d

About The Position

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop. As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart. About Us: E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust . If you’re ready to step into a leadership role in retail, we’d love to meet you.

Requirements

• High school diploma or equivalent
• Retail or customer service experience preferred
• Strong product knowledge and a willingness to learn
• Ability to lead by example and work well within a team
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
• Strong attention to detail and ability to multitask
• Ability to lift up to 50 lbs and stand for extended periods

Nice To Haves

• Retail or customer service experience
• Familiarity with retail computer systems, Microsoft Office, or Teams

Responsibilities

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed

Benefits

• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Generous employee discount
• Career growth opportunities across stores and service divisions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED