Retail Department Coordinator

The TJX Companies, Inc.•Cornelia, GA

1d•Onsite

About The Position

The Retail Department Coordinator at TJ Maxx is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role involves ensuring prompt, courteous customer service and the promotion of loyalty programs. The coordinator leads by example through engaging with customers and maintaining a clean, organized store. Key responsibilities include training and mentoring Associates on front-end principles, coaching them on personalizing the customer experience, and managing POS coverage and breaks. The coordinator addresses customer concerns, ensures tasks are executed according to the store plan, and communicates effectively with management and Associates. They also provide and accept feedback, partner on training needs, ensure adherence to policies and procedures, support shrink reduction goals, and promote safety awareness. This position is part of TJX Companies, a Fortune 100 company and a leading off-price retailer.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Promoting an excellent customer experience
Overseeing a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leading by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role modeling outstanding customer service
Creating a positive internal and external customer experience
Promoting a culture of honesty and integrity; maintaining confidentiality
Taking an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigning registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned