Retail Customer Service

EZCORP•Houston, TX

16h•Onsite

About The Position

At EZCORP, the company is looking for Team Members for a career, not just a job, offering development and career paths in a fun and fast-paced environment. The role of a Retail Customer Service Representative (Pawnbroker) involves daily interaction with customers, assisting with sales, and negotiating agreements for pawn items like jewelry, electronics, and musical instruments. The position emphasizes providing excellent customer service in a friendly, courteous, and respectful manner. EZCORP offers a structured career path starting as a Trainee with a 5-week paid training program, leading to promotion to Pawnbroker, then opportunities for Pawnbroker Certification, Lead Pawnbroker (Shift Manager), and eventually Store Manager in Training.

Requirements

Self-motivated with a positive and outgoing personality and a strong work ethic
Excelling at customer service and relationship building
High school diploma or GED
Customer service, cashier, or retail experience
Excellent communication and interpersonal skills
Work well independently and as member of a team
Ability to multitask
Able to pass a criminal background check and drug test
Adhere to all Company policies, procedures, and regulations

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
Sales background
Bilingual

Responsibilities

Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
Processing sales, loans, and extensions
Performing opening and closing store duties