Retail Customer Service

EZCORP•Houston, TX

19h•Onsite

About The Position

EZCORP is seeking Team Members for a career, not just a job, offering development and career paths in a fun and fast-paced environment. The company provides competitive pay, generous bonus potential, and great benefits. They are hiring immediately for Retail Sales Associates / Retail Customer Service roles. Working for EZCORP offers a structured career path starting as a Trainee with a 5-week paid training program, leading to a Pawnbroker promotion and a $.50 raise upon completion. Further growth includes a Pawnbroker Certification Program for an additional $1/hour, opportunities to promote to Lead Pawnbroker (Shift Manager), and a 12-week Store Manager in Training program to build the foundation to run your own store. The Retail Customer Service Representative (Pawnbroker) role involves daily customer interaction, assisting with sales, and negotiating agreements for pawn items like jewelry, electronics, and musical instruments. The role emphasizes providing excellent customer service in a friendly, courteous, and respectful environment. EZCORP is committed to fostering an environment that values belonging and development for all, ensuring equal access and participation in employment opportunities without discrimination. EZCORP is headquartered in Austin, TX, traded on NASDAQ under EZPW, and is a member of the S&P 1000 Index and NASDAQ Composite Index.

Requirements

Self-motivated with a positive and outgoing personality and a strong work ethic
Excelling at customer service and relationship building
High school diploma or GED
Customer service, cashier, or retail experience
Excellent communication and interpersonal skills
Work well independently and as member of a team
Ability to multitask
Able to pass a criminal background check and drug test
Adhere to all Company policies, procedures, and regulations

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
Sales background
Bilingual

Responsibilities

Interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more
Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
Process sales, loans, and extensions
Perform opening and closing store duties