Retail Customer Service

Sherwin-Williams•Bellingham, WA

18h•Onsite

About The Position

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Requirements

Successful completion of a criminal history review due to access to cash, payment methods, electronic equipment, personal information, store merchandise, and other items of value

Nice To Haves

Bilingual fluency in Spanish & English

Responsibilities

Work closely with wholesale and retail customers to determine their needs
Answer customer questions about Sherwin-Williams products
Recommend the right solutions
Promptly resolve any customer concerns
Ensure maximum client satisfaction
Stay up-to-date with product features
Maintain the high quality and visual standards of the products and store
Achieve excellent customer service
Consistently meet the store’s sales goals

Benefits

Rewards, benefits and the flexibility to enhance your health and well-being
Opportunities to learn, develop new skills and grow your contribution
Connection with an inclusive team and commitment to our own and broader communities
Health benefits, such as medical, dental and vision coverage
Flexible Spending Accounts (FSAs)
Disability coverage
Security, retirement and saving benefits
Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
0-10 paid holidays throughout the calendar year, including 1 floating holiday
In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days
Paid sick leave (1 hour per every 40 hours worked for employees in Washington state)
Paid sick leave (1 hour per every 30 hours worked for employees in Seattle, Washington)
4 workweeks (on a 12-month rolling calendar period) of paid Military leave
5 days of paid Bereavement Leave following the death of an immediate family member
3 days of paid Bereavement Leave following the death of any other family member
Two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child (after one year of employment)