Retail Customer Service

EZCORP • Stillwater, OK

1d • Onsite

About The Position

This role at EZCORP is for a Retail Customer Service Representative, also known as a Pawnbroker. It offers a career path with opportunities for development and advancement, starting with a 5-week paid training program to become a Pawnbroker, followed by a Pawnbroker Certification Program, and potential promotions to Lead Pawnbroker (Shift Manager) and Store Manager in Training. The position involves daily interaction with customers, assisting with sales, and negotiating agreements for pawn items like jewelry, electronics, and musical instruments. As part of the Customer Service team, the representative will provide a friendly, courteous, and respectful environment. EZCORP is committed to fostering an environment that values belonging and development for all, ensuring equal access to employment opportunities regardless of race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. The company is headquartered in Austin, TX, and is traded on the NASDAQ stock market.

Requirements

• Self-motivated with a positive and outgoing personality and a strong work ethic
• Excelling at customer service and relationship building
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
• Process sales, loans, and extensions
• Perform opening and closing store duties
• Help with sales and enjoy the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more

Benefits

• Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• Development and career paths
• Paid training program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees