Retail Customer Service

EZCORP • Bessemer, AL

23h • Onsite

About The Position

At EZCORP, we are seeking Team Members for a career, not just a job, offering development and career paths in a fun, fast-paced environment. The company provides competitive pay, generous bonus potential, and great benefits. EZCORP is hiring immediately for Retail Sales Associates / Retail Customer Service roles. Working for EZCORP is not just a job; it is a career, offering a structured career path to enhance skills. This path starts as a Trainee in a 5-week paid training program, leading to a Pawnbroker promotion and a $.50 raise upon completion. Further growth opportunities include the Pawnbroker Certification Program, which offers an additional $1/hour, and promotions to Lead Pawnbroker (Shift Manager) and Store Manager in Training, which includes a 12-week training program to build the foundation to run one's own store. As a Retail Customer Service Representative (Pawnbroker), the role involves daily customer interaction, assisting with sales, and negotiating agreements for pawn items such as jewelry, electronics, and musical instruments. The position emphasizes providing excellent customer service in a friendly, courteous, and respectful environment, setting the company apart from competitors. EZCORP is headquartered in Austin, TX, traded on NASDAQ under EZPW, and is committed to fostering an environment that values belonging and development for all, providing equal access to employment opportunities without discrimination.

Requirements

• Self-motivated with a positive and outgoing personality and a strong work ethic
• Excelling at customer service and relationship building
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more
• Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
• Process sales, loans, and extensions
• Perform opening and closing store duties

Benefits

• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees