Retail Customer Service

EZCORP • Houston, TX

21h • Onsite

About The Position

At EZCORP, we are seeking Team Members who are looking for a long-term career rather than just a job. We are committed to providing development and clear career paths to enhance skills within a fun and fast-paced environment. This role offers competitive pay, generous bonus potential from day one, and excellent benefits. We are currently hiring immediately for Retail Sales Associates / Retail Customer Service positions. EZCORP offers a structured career progression, beginning with a 5-week paid training program as a Trainee, which leads to a $.50 raise and promotion to Pawnbroker upon successful completion. Team Members can further develop their skills through the Pawnbroker Certification Program, earning an additional $1/hour. Opportunities exist to advance to a Lead Pawnbroker (Shift Manager) position and subsequently apply for a Store Manager in Training role, which includes a 12-week training program designed to build the foundation for managing one's own store. The Retail Customer Service Representative (Pawnbroker) role involves daily interaction with customers, assisting with sales, and engaging in negotiations to reach mutually satisfying agreements for pawn items such as jewelry, electronics, and musical instruments. As a key member of the Customer Service team in our stores, the representative is expected to foster a friendly, courteous, and respectful environment that distinguishes EZCORP from competitors. EZCORP is dedicated to cultivating an inclusive environment that values belonging and development for all, ensuring equal access to employment opportunities, programs, and services irrespective of race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. The company is headquartered in Austin, TX, publicly traded on the NASDAQ stock market under the symbol EZPW, and is a constituent of the S&P 1000 Index and NASDAQ Composite Index.

Requirements

• Self-motivated with a positive and outgoing personality and a strong work ethic
• Excelling at customer service and relationship building
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties
• Helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more

Benefits

• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Generous Paid Time Off
• Holiday Pay
• 401(k) with Company Match
• Store Discount
• Development and career paths
• 5-week paid training program
• Pawnbroker Certification Program
• No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees