Retail Customer Service

EZCORP•Lauderdale Lakes, FL

1d•Onsite

About The Position

At EZCORP, we are looking for Team Members to lead the way today and to step into greater roles tomorrow. We provide development and career paths to enhance skills in a fun and fast-paced environment that comes with competitive pay, generous bonus potential, and great benefits. Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast-paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! You can start your career as a Trainee in our 5-week paid training program, earn a $.50 raise and promotion to Pawnbroker upon completion. You can continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour. You can excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position, and follow the Career Path to apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store. This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. We are committed to fostering an environment that values belonging and development for all, including providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Requirements

Self-motivated with a positive and outgoing personality and a strong work ethic
Excelling at customer service and relationship building
High school diploma or GED
Customer service, cashier, or retail experience
Excellent communication and interpersonal skills
Work well independently and as member of a team
Ability to multitask
Able to pass a criminal background check and drug test
Adhere to all Company policies, procedures, and regulations

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
Sales background
Bilingual

Responsibilities

Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
Processing sales, loans, and extensions
Performing opening and closing store duties
Helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more