Retail Customer Service Bakery/Sweet Shop

PRASEKS HILLJE SMOKEHOUSE INC•Sealy, TX

About The Position

Description Personal Qualities - Positive, self-motivated and self-driven attitude with a strong passion to succeed and improve - Strong interpersonal skills with the ability to listen to, communicate with and understand customers, Team Players, and others - Possess the desire and ability to sell and have a passion for customer service - Detail Oriented Customer Service Team Player’s Mission Effectively carry out Prasek’s mission by actively serving customers and working with and carry out the tasks delegated by the Bakery Manager.

Requirements

Previous experience in customer service preferred
Basic knowledge of technologically based equipment
Ability to understand and use all needed equipment and machinery
Possess an overall knowledge of bakery and value added products, i.e., quality, ingredients, production processes, preparation methods, storage methods and uses
Possess a knowledge of quality baked goods, safety, merchandising and marketing, and selling
Must be 18 years of age or older
Must be able to lift and carry 60 pounds
Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side for an extended period of time
Must be able to move safely around equipment and possess dexterity in hands and fingers
As dictated by business and need, must be able to work extended hours and a varying work schedule

Responsibilities

Present a positive, professional, image to every customer, whether in person or over the phone
Greet every customer who walks up to the counter
Accurately take orders in a friendly, helpful manner, whether in person or over the phone
Promptly assemble orders as requested by customers
Promote Prasek’s products and specials through suggestive selling
Answer customer phone calls for bakery department according to Prasek’s Standards of Operations procedures
Maintain adequate inventory of items in bakery case and use proper rotation procedures when stocking
Maintain adequate inventory of bakery supplies such as bags, boxes, etc.
Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Manager on duty if necessary
Practice good personal hygiene and sanitation procedures
Maintain cleanliness and sanitation standards in all areas of the bakery (food preparation, storage and assembly)
Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist
Ensure that all equipment, tubs and utensils are properly cleaned, sanitized and stored
Perform all job duties in a safe manner
Operate equipment used in the bakery according to proper procedures and notify Management of needed equipment repairs
Notify the Manager on duty of any unsafe conditions or safety violations
Abide by all company policies and procedures as detailed in the Prasek’s Hillje Smokehouse Team Player Handbook and Operating Manuals