Retail Customer Service
About The Position
EZCORP is seeking Team Members for a Retail Customer Service Representative (Pawnbroker) role, offering a structured career path from Trainee to Store Manager. The position involves daily interaction with customers, assisting with sales, processing loans, and extensions for various pawn items like jewelry, electronics, and musical instruments. The company provides a 5-week paid training program for new trainees, with opportunities for promotions and pay increases upon completion of certification programs. The role emphasizes providing excellent customer service in a friendly, courteous, and respectful environment.
Requirements
- Self-motivated with a positive and outgoing personality and a strong work ethic
- Excelling at customer service and relationship building
- High school diploma or GED
- Customer service, cashier, or retail experience
- Excellent communication and interpersonal skills
- Work well independently and as member of a team
- Ability to multitask
- Able to pass a criminal background check and drug test
- Adhere to all Company policies, procedures, and regulations
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
- Sales background
- Bilingual
Responsibilities
- Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
- Processing sales, loans, and extensions
- Performing opening and closing store duties
Benefits
- Free Health Insurance
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- 5-week paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
