Retail Customer service Specialist

DICK'S Sporting Goods•Bakersfield, CA

20h•Onsite

About The Position

The Customer Service Specialist at DICK’S Sporting Goods is responsible for providing excellent customer experiences and creating an exceptional shopping environment. This involves demonstrating eagerness to help, possessing in-depth product knowledge, upholding high brand and execution standards, and efficiently managing Front-End operations. The specialist greets all individuals, proactively assists customers, serves as the primary customer service provider and a liaison to management, and provides register coverage while ensuring strong customer service standards are met. They also support cashiers with complex transactions, assist managers with scheduling, workflow, and associate assignments, and monitor department presentation. Additionally, the role includes upholding merchandising standards, promoting company programs, adhering to policies, maintaining confidentiality, fostering an inclusive store environment, and supporting the team across the store.

Requirements

Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Nice To Haves

Prior retail sales, cashier, or customer-focused experience preferred.

Responsibilities

Provide excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.
Monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintain confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.