Retail Customer Service Specialist

Sherwin-Williams • Austin, MN

5d • $16

About The Position

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #3047 located at 1300 18th Ave NW Ste. A Austin, MN 55912, Store #3271 located at 2328 Hendrickson Rd. Albert Lea, MN 56007, and Store #3018 located at 125 Oakdale S. Owatonna, MN 55060.
This is a full-time role.
Starting pay - $16.26/hr.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs
• Answer questions about Sherwin-Williams products
• Recommend the right solutions
• Promptly resolve any customer concerns
• Ensure maximum client satisfaction
• Stay up-to-date with product features
• Maintain the high quality and visual standards of the products and store
• Achieve excellent customer service
• Consistently meet the store’s sales goals

Benefits

• health benefits, such as medical, dental and vision coverage
• Flexible Spending Accounts (FSAs)
• disability coverage
• security, retirement and saving benefits
• generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and any leave required by federal, state, or local law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees