Retail Customer Service

EZCORP • Shawnee, OK

1d • Onsite

About The Position

At EZCORP, we are seeking Team Members for a career, not just a job, offering development and career paths in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. The company is hiring immediately for Retail Sales Associates / Retail Customer Service. EZCORP provides a structured career path, starting with a 5-week paid training program as a Trainee, leading to a promotion to Pawnbroker and a pay raise. Further growth opportunities include a Pawnbroker Certification Program and promotions to Lead Pawnbroker (Shift Manager) and Store Manager in Training. As a Retail Customer Service Representative (Pawnbroker), the role involves daily interaction with customers, assisting with sales, and negotiating agreements for pawn items such as jewelry, electronics, and musical instruments. The position emphasizes providing excellent customer service in a friendly, courteous, and respectful store environment.

Requirements

• Self-motivated with a positive and outgoing personality and a strong work ethic
• Excelling at customer service and relationship building
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Benefits

• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• 401(k) with Company Match
• Structured career path
• 5-week paid training program
• Pawnbroker Certification Program
• Opportunity to promote to Lead Pawnbroker (Shift Manager) position
• 12-week Store Manager in Training program
• No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees