Retail Customer Service

EZCORP•Las Vegas, NV

1d•Onsite

About The Position

EZCORP is looking for Team Members to join for a career, not just a job, offering development and career paths in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. The company is hiring immediately for Retail Sales Associates / Retail Customer Service. Working for EZCORP provides a structured career path, starting as a Trainee in a 5-week paid training program, progressing to Pawnbroker, then to Lead Pawnbroker (Shift Manager), and potentially to a Store Manager in Training position. This role involves daily interaction with customers, assisting with sales, and facilitating mutually satisfying agreements for pawn items like jewelry, electronics, and musical instruments. Team members are expected to provide excellent customer service in a friendly, courteous, and respectful environment. EZCORP is committed to fostering an environment that values belonging and development for all, ensuring equal access to employment opportunities regardless of race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Requirements

Self-motivated with a positive and outgoing personality and a strong work ethic
Excelling at customer service and relationship building
High school diploma or GED
Customer service, cashier, or retail experience
Excellent communication and interpersonal skills
Work well independently and as member of a team
Ability to multitask
Able to pass a criminal background check and drug test
Adhere to all Company policies, procedures, and regulations

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
Sales background
Bilingual

Responsibilities

Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
Process sales, loans, and extensions
Perform opening and closing store duties
Help with sales and enjoy the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more