Part Time Retail Customer Service Representative

PostNet - NY143 • New York, NY

91d

About The Position

A PostNet Retail Customer Service Representative is responsible for assisting customers with store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment in addition to other duties as assigned.

Requirements

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to process multiple tasks simultaneously
• Ability to work efficiently in a fast-paced environment
• Self Starter
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Associate's Degree minimum or equivalent experience required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro
• Mandatory Saturday Shift ( 4 hours)
• Must be available a minimum of 2-3 days per week, up to 19 hours per week, based on store operating hours.
• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in person
• Must perform all duties in a safe and efficient manner
• 30-day training & trial period

Nice To Haves

• Shipping and/or Printing experience preferred
• Some supervisory skills preferred
• Dual Language preferred ( Spanish/ English), but not required

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by the franchise owner
• Assists customers with their product and service needs in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Assists management in maintaining, ordering, and stocking inventory & store
• Maintains the center consistent with established standards & cleanliness
• Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff
• Sorts, deposits & maintains mail + packages for private mailboxes
• Captures, completes tasks, and organizes Virtual Mail
• Maintain store areas clean and tidy, manage paper area, in addition to shredding & waste disposal system

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Hard work, collaboration & and on-the-job training
• Potential to grow within the organization

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees