Retail Customer Service

EZCORP•Houston, TX

1d•Onsite

About The Position

At EZCORP, we are looking for Team Members to lead the way today and to step into greater roles tomorrow. We offer development and career paths to enhance skills in a fun and fast-paced environment, complete with competitive pay, generous bonus potential, and great benefits. This includes a structured career path starting as a Trainee in a 5-week paid training program, leading to a promotion to Pawnbroker. Further growth opportunities include a Pawnbroker Certification Program, promotion to Lead Pawnbroker (Shift Manager), and a 12-week Store Manager in Training program. As a Retail Customer Service Representative (Pawnbroker), the role involves daily interaction with customers, assisting with sales, and facilitating mutually satisfying agreements for pawn items such as jewelry, electronics, and musical instruments. The position is part of the Customer Service team, focused on providing a friendly, courteous, and respectful environment.

Requirements

Self-motivated with a positive and outgoing personality and a strong work ethic
Excelling at customer service and relationship building
High school diploma or GED
Customer service, cashier, or retail experience
Excellent communication and interpersonal skills
Work well independently and as member of a team
Ability to multitask
Able to pass a criminal background check and drug test
Adhere to all Company policies, procedures, and regulations

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
Sales background
Bilingual

Responsibilities

Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
Processing sales, loans, and extensions
Performing opening and closing store duties