Retail Customer Service Part Time

BJ's Wholesale Club • East Syracuse, NY

349d • $15 - $18

About The Position

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Requirements

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age.

Responsibilities

• Perform merchandise protection procedures and monitor entrance and exit activity.
• Provide superior customer service to members by greeting, assisting, and thanking them in a prompt, friendly manner.
• Resolve member concerns in a courteous and timely manner, escalating issues to management when necessary.
• Maintain a clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure execution of repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintain high standards of safety for members and team members.
• Inspect bags, backpacks, briefcases, and lunch boxes of team members, members, and vendors as they leave the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.

Benefits

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match (must be at least 18 years old)

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees