Retail Customer Service Coordinator

The TJX Companies, Inc.•Great Falls, MT

1d•Onsite

About The Position

The Retail Customer Service Coordinator at TJ Maxx is responsible for ensuring an excellent customer experience by overseeing a team of Associates at the front of the store. This role involves promoting prompt, courteous customer service and loyalty programs. The coordinator leads by example, engaging with customers, maintaining a clean and organized store, and role-modeling outstanding customer service. Key duties include training and mentoring Associates on front-end principles, personalizing customer interactions, and promoting loyalty programs. The coordinator also manages register assignments, POS coverage, and Associate breaks, while promptly addressing customer concerns. They ensure tasks are executed according to the store plan, communicate effectively with management, provide feedback, and collaborate on Associate training needs. Additionally, the role requires adherence to labor laws and company policies, promotion of credit and loyalty programs, support for shrink reduction goals, and maintaining a safe environment.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Responsible for promoting an excellent customer experience
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned

Benefits

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match (for those who meet service or hours requirements)
medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
health care FSA (for those who meet service or hours requirements)
life insurance (for those who meet service or hours requirements)
short/long term disability (for those who meet service or hours requirements)
paid parental leave (for those who meet service or hours requirements)
paid holidays/vacation/sick (for those who meet service or hours requirements)
auto/home insurance discounts (for those who meet service or hours requirements)
scholarship program (for those who meet service or hours requirements)
adoption assistance (for those who meet service or hours requirements)