Retail Customer Service Associate Part Time

BJ's Wholesale Club

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company offers a comprehensive benefits package designed to support health, well-being, and future. The Retail Customer Service Associate is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. This role involves carrying out assigned job functions, supporting club policies and compliance, and ensuring a safe and positive environment for both members and team members. Associates are expected to act with honesty and integrity, lead with the member in mind, embrace inclusion and diversity, work collaboratively to achieve goals, and maintain a friendly and positive attitude. The position requires delivering service excellence, resolving member concerns, and consistently upholding GOLD Member Standards and Club Standards daily, including understanding departmental performance reporting.

Requirements

• Strong interpersonal skills and an attention to detail are required
• Basic math skills preferred
• Ability to use a smart handheld device
• Must successfully complete required training and certification processes
• Must be employed with the company for at least 6 months
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age

Nice To Haves

• Familiarity with AI tools, including ChatGPT

Responsibilities

• Carry out job functions and responsibilities as assigned
• Support the application of club policies, procedures and compliance
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate
• Ensure a safe and positive environment for our members and each other
• Embrace inclusion and diversity, by working together with collaboration and respect
• Work as a team to achieve goals
• Move with speed and agility in everything we do
• Innovate and adapt so we can move as fast as the world around us
• Maintain a friendly and positive attitude
• Deliver service excellence through all points of contact
• Resolve and deescalate to address every member concern
• Ensure a safe and positive environment and experience for the members
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA)
• Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily
• Work with commitment and pride to deliver GOLD- Grand opening look daily Clean and organized, inside, and out
• Understand how to access and read production and/or financial performance reporting for your department
• See the connection between consistent execution and the positive impact it can have on the business
• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
• Reviews and maintains the AP Alert Binder according to AP standards
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
• Records register receipt discrepancies and notifies front line to immediately rectify the situation
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles
• Monitor member and visitor traffic entering and exiting the club
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
• Maintains high standards of safety for members and team members
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
• Processes empty water jug return vouchers to members
• Maintains all club policies and procedures
• Performs other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older)
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees