Retail Customer Service Associate

SHELOR MOTOR MILEChristiansburg, VA
2dOnsite

About The Position

TruHarvest Mercantile has an immediate opening for a full-time friendly, reliable Retail Customer Service Associate. This role is ideal for someone who enjoys working with customers, staying organized and contributing to customer and company operations.

Requirements

  • Strong communication and customer service skills
  • Comfortable handling payments and using POS system
  • Organized and detail oriented, especially with order fulfillment and shipping
  • Basic computer skills; ability to learn new systems quickly
  • Ability to multitask and work independently
  • Familiarity with social media platforms (Instagram, Facebook, etc.)

Nice To Haves

  • Previous retail or customer service experience preferred, but not required

Responsibilities

  • Provide excellent customer service in person, online, and by phone
  • Process customer payments accurately (cash, card, POS system)
  • Fulfill customer orders, including picking, packing and shipping
  • Prepare shipping labels and coordinate outgoing shipments
  • Manage basic inventory tasks related to order fulfillment
  • Maintain a clean, organized, and welcoming retail environment
  • Assist in production of goods as needed
  • Create and post content on social media platforms to promote products and events

Benefits

  • competitive benefits package
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