Retail Customer Service Associate

FedEx • Hot Springs National Park, AR

452d

About The Position

The Retail Customer Service Associate at FedEx is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment. The associate will also ensure a clean and safe store environment while adhering to company policies and procedures.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping.
• Set up and operate printing, binding, and related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal (POS).
• Clean, repair, and stock retail store printing and shipping equipment.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, and security policies.

What This Job Offers

• Job Type: Full-time
• Industry: Couriers and Messengers
• Education Level: High school or GED