Retail Customer Service Associate

FedEx • Farmington, CT

390d • $35,984 - $42,224

About The Position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand customer needs and provide appropriate solutions. This role involves managing various store functions, including taking orders, providing product information, and operating equipment, while ensuring customer satisfaction and maintaining store operations.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.

Nice To Haves

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to function in a fast-paced environment under pressure.

Responsibilities

• Deliver a positive customer experience by understanding individual customer needs.
• Provide expertise in printing, signs, graphics, and shipping product lines.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training store team members and follow instructions from supervisors.
• Stay current on retail store merchandising materials and ensure proper display of products.

Benefits

• Dental insurance
• Vision insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: High school or GED