Retail Customer Service Associate

FedEx • Minneapolis, MN

395d • $35,984 - $42,224

About The Position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate will also handle financial transactions and ensure the store maintains a clean and organized environment.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience in a retail environment.
• Knowledge of printing, signs, and graphics services.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping and labeling.
• Operate and maintain printing, binding, and shipping equipment.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new team members and support store functions as needed.
• Maintain confidentiality of customer data and handle documents carefully.
• Ensure the store is clean, organized, and stocked with necessary supplies.
• Stay current on retail merchandising materials and ensure proper product display.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees