Retail Customer Service Associate

FedEx • Houston, TX

394d

About The Position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment. The associate plays a key role in ensuring customer satisfaction and maintaining store operations efficiently.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.

Nice To Haves

• Ability to stand for the entire shift, excluding meal and rest periods.
• Ability to move and lift up to 55 pounds.
• Ability to bend and twist at the waist and knees.
• Ability to function in a fast-paced environment under pressure.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Assist in training store team members and follow supervisors' instructions.
• Provide expertise in printing, signs, graphics, and shipping product lines.
• Resolve customer problems quickly and satisfactorily.
• Process complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including weighing and labeling packages.
• Operate and maintain printing, binding, and other related equipment.
• Ensure confidentiality of customer data and handle documents carefully.
• Process financial transactions using a Point of Sale terminal (POS).
• Maintain a clean and orderly retail store environment.
• Stay current on merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: High school or GED