Retail Customer Service Associate
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About The Position
The Retail Customer Service Associate at FedEx is a vital team member responsible for delivering a positive customer experience through consultative skills and a comprehensive understanding of the store's offerings. This role involves engaging with customers to anticipate their needs, suggesting alternatives, and providing tailored solutions. The associate will be knowledgeable in various areas of the store's business, including print, signs & graphics, and shipping services. Key responsibilities include taking customer orders, coordinating store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services. The associate will also operate and maintain a variety of equipment, manage the production queue, and handle retail supplies while completing tasks based on priority. In addition to customer service, the associate will ensure confidentiality of customer data, process financial transactions using a Point of Sale terminal, and maintain a clean and orderly retail environment. The role requires the ability to perform multiple tasks simultaneously, operate with minimal supervision, and adhere to FedEx Office standards and policies. The associate will also assist in training new team members and contribute to a quality-driven management culture that focuses on delivering exceptional customer experiences and optimizing profitability. Overall, the Retail Customer Service Associate plays a crucial role in enhancing customer satisfaction and supporting the operational success of the FedEx Office store.
