Retail Customer Service Associate II

IKEA • Paramus, NJ

256d • $19 - $27

About The Position

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Requirements

• 2-3 years of retail customer service experience preferred.
• High School Diploma or equivalent.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Benefits

• Generous paid time off, holiday and sick time.
• WiselyPay - get earned wages up to two days early.
• Paid parental leave (up to 16 weeks).
• KinderCare tuition discount.
• Retirement and bonus plans.
• Co-worker discount, meal deal, and referral bonus.
• Pet insurance program.
• Education assistance and learning programs.
• Safety shoe reimbursement.
• 24/7 telehealth visits.
• Dental and vision plans.
• Medical and Rx plans (Must work minimum of 20 hours per week).
• A fun and inclusive work environment!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED