Retail Customer Experience Specialist - Subaru of Olathe

Subaru of Olathe•Olathe, KS

29d•$24 - $28

About The Position

Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be! At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! We value individuals who: Make it matter through being a caring team member. Are authentic and communicate with transparency and kindness. Welcome differences by seeking, listening, and learning from diverse perspectives. At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER! Your Purpose as a Retail Customer Experience Specialist: Help customers get excited about Subaru vehicles by answering questions and demonstrating vehicles Discover each customer’s needs, and then identify the right vehicle based on those needs Facilitate remarkable customer experiences Work with Sales Manager to complete the customer’s purchase, ensuring the most personalized experience possible Successfully set up and deliver vehicles after the purchase process is complete Have the opportunity every day to build brand ambassadors for Subaru vehicles with guests resulting in a long-term Subaru customers

Requirements

Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
Customer service experience preferred
A team-first always perspective with a desire to win together attitude.
An innate desire to help others in all ways possible.
Dedicated to creating meaningful outcomes in everything you do.
Welcomes difference by seeking, listening, and learning from diverse perspectives.
Authentically communicates with transparency, empathy, and kindness.
Forever curious and motivated by a passion for continuous improvement.

Nice To Haves

Candidates with a college degree will be strongly considered

Responsibilities

Help customers get excited about Subaru vehicles by answering questions and demonstrating vehicles
Discover each customer’s needs, and then identify the right vehicle based on those needs
Facilitate remarkable customer experiences
Work with Sales Manager to complete the customer’s purchase, ensuring the most personalized experience possible
Successfully set up and deliver vehicles after the purchase process is complete
Have the opportunity every day to build brand ambassadors for Subaru vehicles with guests resulting in a long-term Subaru customers

Benefits

Competitive Pay: $24-$28/hour
Flexible Work Schedule: Full-Time
Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
Training and Development Opportunities for All Employees
Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
Educational Reimbursement: General and specialized technical automotive degrees
Employee Assistance Programs
Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

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