Retail Customer Experience Specialist
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About The Position
Blue Ridge Communications is seeking a Customer Experience Specialist to help build and maintain trusted relationships with valued customers. The role involves assisting customers over the phone and at the counter, ensuring a pleasant experience with each interaction. The ideal candidate will demonstrate a caring and practical approach, helping customers understand the services offered and addressing their questions about bills, installations, or services promptly and professionally. The position requires a positive demeanor, good listening and communication skills, and a humble yet goal-oriented nature. The work environment is a busy contact center, and the candidate should be ready to learn various skills and platforms to succeed.
