Retail Customer Experience Coor

Marshalls • Broken Arrow, OK

396d • $27,040 - $28,080

About The Position

The Retail Customer Experience Coordinator at Marshalls is responsible for promoting an excellent customer experience by overseeing a team of associates at the front of the store. This role emphasizes customer service, loyalty program promotion, and maintaining a clean and organized store environment. The coordinator leads by example, engages with customers, and ensures that associates are trained and equipped to provide outstanding service.

Requirements

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Engage and interact with all customers, maintaining a clean and organized store.
• Role model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front end principles.
• Coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly, ensuring a positive customer experience.
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed.
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed