Retail Customer Experience Associate, Westfarms - Full Time

Macy's • Farmington, CT

105d

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day. In this role, you'll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you'll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures. A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to understand and communicate effectively with customers and co-workers.
• At least 2 years of selling or customer experience preferred.
• Comfortable using electronic devices and technology.
• Ability to read and understand employment policies and safety rules in English.

Nice To Haves

• Experience in retail or customer service.
• Strong interpersonal skills and a passion for customer service.

Responsibilities

• Create exceptional, personalized shopping experiences for customers.
• Engage with shoppers across all touchpoints, both in-store and online.
• Drive cross-category sales to support overall business goals.
• Make tailored product recommendations based on fashion, fit, and function.
• Leverage digital tools to enhance the customer journey.
• Transition between multiple departments throughout the day.
• Build client relationships through outreach tools and social media.
• Collaborate with peers, store leaders, and brand partners.
• Support operational excellence through floor readiness and event execution.
• Maintain a clean and organized sales floor.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Employee Assistance Program with mental health counseling.
• Continuous learning and leadership development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers