Retail Customer Experience Associate, Fox River - Full Time

Macy's • Appleton, WI

75d

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You'll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day. In this role, you'll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you'll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures. A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Effective communication skills with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules in English.
• Experience in acquiring new customers by opening credit accounts.
• At least 2 years of selling or customer experience preferred.
• Resourceful and adaptable to changing priorities.
• Comfortable using electronic devices and technology.

Responsibilities

• Create exceptional, personalized shopping experiences for customers.
• Engage with shoppers across all touchpoints, both in-store and online.
• Drive cross-category sales to support overall business goals.
• Make tailored product recommendations based on fashion, fit, and function.
• Leverage digital tools to enhance the customer journey.
• Work across different departments and transition between multiple areas.
• Build client relationships through outreach tools like My Client and social media.
• Collaborate with peers, store leaders, and brand partners.
• Support operational excellence through floor readiness and event execution.
• Maintain a clean, organized sales floor and assist with merchandise setup.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed