Retail Customer Experience Associate, Battlefield Mall - Full Time

Macy's • Springfield, MO

395d • $31,200 - $43,680

About The Position

As a Retail Customer Experience Associate at Macy's, you will focus on enhancing the customer experience by providing personalized service and driving sales across various platforms. This role emphasizes the importance of understanding customer needs and delivering exceptional service, whether in-store or online, while collaborating with team members to achieve sales goals and maintain store presentation.

Requirements

• At least 2 years of selling or customer experience preferred.
• Good understanding of the products being sold and ability to provide expert guidance to customers.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Familiarity with point of sale technology and applications for selling and fulfilling orders.
• Self-driven to keep up with product knowledge and trends through Macy's educational resources.
• Excellent interpersonal skills to work effectively with colleagues at all levels.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice To Haves

• Experience in retail sales or customer service roles.
• Familiarity with social media and digital marketing tools.

Responsibilities

• Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and through virtual selling.
• Assist customers by making product recommendations based on size, fit, and style, leveraging product knowledge and digital resources.
• Engage with customers during their shopping journey to build and grow client relationships using outreach tools and social media.
• Develop and maintain relationships with peers and store leadership to problem-solve and enhance customer outcomes.
• Share customer feedback daily to improve the overall customer experience.
• Utilize Point of Sale (POS) systems and other store technology to assist in selling and fulfilling customer orders.
• Partner with store teams and community partners to develop and host virtual and in-store events to drive sales.
• Maintain selling floor presentation and ensure fitting rooms are customer-ready by managing merchandise effectively.
• Receive and set up new merchandise according to visual guidelines and prepare store layouts for upcoming themes.
• Perform store opening and closing procedures, including accessing alarm systems and settling registers.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• Paid Time Off.
• Fully-Funded education benefits including tuition, books, and fees.
• Colleague Resource Groups (CRGs) and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed