Retail Customer Care Specialist

IKEA • Woodbridge, VA

308d • $22 - $32

About The Position

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.

Requirements

• 2 years of experience in retail sales or customer service experience

Responsibilities

• Resolving customer issues with urgency while balancing the needs of the customer and the IKEA Store
• Identifying and reporting quality issues based on data gathered in returns
• Investigating problems, developing solutions, preparing reports, and working with Independent Service Providers (ISPs) daily to resolve customer complaints
• Using your product and solution expertise to enhance your customers' experiences
• Partnering with Kitchen Installation Specialists to solve all escalated kitchen and bath issues

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers