Retail Customer Care Representative I, II, or III

Grande Communications • Odessa, TX

402d

About The Position

The Retail Customer Care Representative I, II, or III at Astound Broadband is responsible for providing exceptional customer service in a retail environment. This role involves handling customer inquiries, processing orders, and troubleshooting issues while ensuring a positive customer experience. The representative will engage with customers face-to-face, assist with billing inquiries, and promote the company's products and services. The position requires strong interpersonal skills and the ability to work in a fast-paced environment, contributing to the overall success of the retail branch.

Requirements

• High school diploma or equivalent.
• Three years of related experience, including at least one year of cash handling.
• Strong interpersonal skills and ability to relate to customers and peers.
• Basic PC skills and ability to use standard office equipment.
• Ability to communicate verbally and comprehend through listening skills.
• Ability to perform basic mathematical calculations.

Nice To Haves

• Bilingual in Spanish preferred.
• Telecommunications experience is a plus.

Responsibilities

• Provide positive, courteous, and prompt customer service in handling customer requests and inquiries.
• Process customer payments and accurately follow retail cash procedures.
• Compute and quote adjustments, balances, and rates for customers.
• Discuss inquiries and complaints about customer accounts.
• Recommend and sell services and equipment to customers based on their needs.
• Process installation, service changes, disconnects, and trouble call work orders according to departmental policies.
• Maintain a neat appearance and keep the retail store clean.
• Document sales progress and productivity in a timely manner.

Benefits

• 401k retirement plan with employer match
• Medical, dental, vision, life, and STD insurance options
• Paid Time Off starting at 80 hours per year
• Floating Holiday of 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state/local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED