Retail Cosmetics Sales Leader - Prestige Beauty, Memorial City - Full Time

Macy's•Houston, TX

3h•Onsite

About The Position

As a Leader, Prestige Selling at Macy’s, you play a key role in driving sales, elevating the customer experience, and supporting the success of our Beauty department. As the expert across multiple prestige cosmetics brands, you combine strong product knowledge, leadership skills, and a passion for beauty to create a high-performing and customer-focused environment. In this role, you will lead by example - engaging with customers to deliver personalized service, coaching Beauty Advisors to meet performance goals, and executing events and brand strategies to grow market share. You will foster client loyalty, champion new product launches, and partner with vendors and store leadership to deliver consistent business results. Your ability to inspire others and stay on top of beauty trends makes you a trusted resource and a valued leader on the team.

Requirements

Available to work a flexible schedule including days, nights, weekends, and holidays
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours
Lifting at least 25lbs.
Stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred

Responsibilities

Come in energized and ready to inspire your team
Wear your name badge with pride
Greet colleagues with genuine warmth
Ensure your counter is polished, organized, and fully prepared to welcome customers
Review daily sales goals
Stay informed on new launches, top-performing products, and current beauty trends
Lead with confidence, support your team, and deliver exceptional service to every customer
Welcome customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships
Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards
Support merchandising updates and keep the space visually appealing and welcoming throughout the day
Remind the team to share Loyalty benefits
Make sure customers leave with everything they need
End each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch
Model collaboration, honesty, and care-supporting your peers so the whole team can better serve our customers and communities
Strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow-up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in-store and vendor-led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
Acquire new customers by opening credit accounts and sharing loyalty benefits
Resolve customer concerns in a professional and customer-first manner
Stay informed on new launches, best-sellers, and beauty trends to support team education
Manage multiple priorities in a fast-paced environment with strong attention to detail

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to build community by joining one of our Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice