Macy's-posted 3 months ago
Entry Level
Glen Burnie, MD
5,001-10,000 employees
General Merchandise Retailers

As a Cosmetic Sales Flex Colleague - also known as a Beauty Advisor Flex - you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You'll serve as both an educator and a beauty expert - offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You'll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service - always with the goal of exceeding expectations and achieving sales goals.

  • Begin each day energized and ready to make an impact.
  • Wear name badge with pride, greet teammates, and ensure the sales floor is clean and organized.
  • Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
  • Focus on the customer by offering a warm welcome and creating friendly, personal conversations.
  • Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
  • Share Loyalty program benefits and ensure customers have all they need before thanking them.
  • Support teammates with honesty, care, and collaboration.
  • Strive to improve every day, take pride in work, and achieve sales goals.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • At least 1 year of customer service or selling experience required.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules/procedures in English.
  • Deliver personalized beauty experiences by building relationships with customers and demonstrating product application.
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
  • Drive sales and client loyalty by maintaining an organized and shoppable space and leveraging clienteling tools.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Continuous learning and leadership development.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal/financial advice.
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