Retail Cosmetics Sales Associate, Mayfair - Flex

Macy's • Wauwatosa, WI

11h • Onsite

About The Position

Macy’s is more than just a store, it's a story that has captured the hearts and minds of America for over 160 years, known for innovations, traditions, inspiring stores, irresistible products, and events like the 4th of July Fireworks and Thanksgiving Day Parade. As a Cosmetic Sales Flex Colleague, also known as a Beauty Advisor Flex, you are the trusted expert for customers seeking beauty advice. You are passionate about products and people, playing a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You will serve as an educator and beauty expert, offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends will help you introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is central to your role. You’ll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
• Must be able to read and understand employment policies and safety rules/procedures in English.
• At least 1 year of customer service or selling experience required.

Responsibilities

• Begin each day energized and ready to make an impact.
• Wear name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• Finish Strong - sharing Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Opportunity to build community by joining one of our Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees