Retail Cosmetics Sales Associate - Prestige Beauty, Winter Garden Village - Full Time

Macy's•Winter Garden, FL

13h•Onsite

About The Position

Macy’s is a company with over 160 years of history, known for inspiring stores, irresistible products, and memorable events. As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are the trusted expert for customers seeking beauty advice. This role is crucial in creating a personalized and inspiring shopping experience that builds customer confidence and drives sales. You will act as both an educator and a beauty expert, providing expert advice, conducting product demonstrations, and offering tailored consultations, including makeup application and skincare recommendations. Leveraging deep product knowledge and staying current on trends, you will introduce customers to new items that match their unique needs. A key aspect of the role is building lasting client relationships by proactively growing and managing a loyal client base through consistent follow-up, virtual outreach, and personalized service, all aimed at exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you will ensure every customer leaves feeling confident, cared for, and eager to return.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
At least 1 year of customer service or selling experience.

Responsibilities

Begin each day energized and ready to make an impact.
Wear name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
Engage, educate, and sell with confidence.
Focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
Maintain a shoppable space by maintaining the counter and sales floor.
Refresh signage and pricing.
Assist with merchandise moves as needed to support a seamless customer experience.
Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer’s name.
Support one another with honesty, care, and collaboration to better serve customers and communities.
Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results.
Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
Meet and surpass daily sales goals by delivering exceptional service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice