Macy's-posted 3 months ago
Entry Level
Fort Wayne, IN
General Merchandise Retailers

As a Cosmetic Sales Colleague - also known as a Beauty Advisor - you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You'll serve as both an educator and a beauty expert - offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You'll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service - always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you'll help every customer leave feeling confident, cared for, and excited to return.

  • Create a personalized and inspiring shopping experience for customers.
  • Offer expert advice and conduct product demonstrations.
  • Provide tailored consultations including makeup application and skincare recommendations.
  • Build and manage a loyal client base through follow-up and personalized service.
  • Maintain a clean and organized sales floor.
  • Stay informed about sales goals, new arrivals, and current trends.
  • Engage with customers to create friendly and personal conversations.
  • Share loyalty program benefits and ensure customer satisfaction.
  • At least 1 year of customer service or selling experience required.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Ability to understand and communicate effectively with customers and co-workers.
  • Capability to read and understand employment policies and safety rules/procedures in English.
  • Experience in delivering personalized beauty experiences and building customer relationships.
  • Ability to drive sales and client loyalty through organized and shoppable space.
  • Familiarity with point-of-sale technology and digital tools.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal/financial advice.
  • Continuous learning and leadership development opportunities.
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