About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Fragrance Sales Associate, you provide exceptional customer service by demonstrating and selling fragrances and related beauty items to our customer. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You will also attend product training classes and seminars and contribute to the success of the department by achieving personal sales goals.
Responsibilities
- Acknowledge customers in a friendly and helpful manner
- Determine customer needs based on their preferences
- Explain and demonstrate the use of fragrances through actual application
- Ensure proper presentation, organization, storing and replenishment of stock
- Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
- Ensure customers are aware of our full-line of beauty products and services and make appropriate partnerships with colleagues in the Beauty area when necessary
- Participate in pre-selling and sales-driving events to maximize sales
- Merchandise new receipts, process damages, testers and select merchandise to return to vendors
- Use point of sale technology and applications, including handheld equipment, to assist in selling and fulfilling of customer orders
- Adhere to hygiene standards and asset protection control and compliance procedures
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Requirements
- Flexible availability, including days, evenings, weekends and holidays
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
- Resourceful and able to adapt quickly to changing priorities
- At least 1 year of customer service or selling experience required
Benefits
- Comprehensive health and wellness coverage
- 401(k) match to invest in your future
- Paid time off and eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
