About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone. You will provide customer consultations, including applying make-up and products.
Responsibilities
- Greet customers in a friendly and helpful manner
- Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
- Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
- Show and teach the use of all beauty products by applying them on the customer
- Keep proper display, organization, storage and restocking of inventory
- Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
- Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
- Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested
- Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
- Use point of sale technology and applications to help in selling and fulfilling of customer orders
- Follow hygiene standards and asset protection control and compliance procedures
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Requirements
- At least 1 year of customer service or selling experience required
- Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
- Comfortable communicating with customers virtually, via phone, and in person
- Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
- Utilize point of sale technology and applications to help in selling and fulfilling customer orders
- Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources
- Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
- Strong organizational skills and can manage multiple tasks at once in a fast-paced environment
- Flexible and able to use sound judgment in ambiguous situations
Nice-to-haves
- Previous cosmetic or fragrance sales experience a plus
- Enthusiasm for the beauty industry and the skills to provide outstanding customer care
- Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
Benefits
- Comprehensive health and wellness coverage
- 401(k) match to invest in your future
- Paid time off and eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
