Retail Cosmetics Brand Expert - Tom Ford, Memorial City - Full Time

Macy's • Houston, TX

404d

About The Position

As a Beauty Brand Expert at Macy's, you will be responsible for driving sales and enhancing customer service in the Beauty department. Your role involves inspiring teamwork, educating customers about products, and creating customized beauty regimens. You will act as a brand authority, motivating your team to achieve sales goals while ensuring a positive customer experience.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Proficiency in vendor line and beauty trends serving as a knowledgeable resource in this area.
• Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
• Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience.

Nice To Haves

• 1 to 2 years of relevant work experience
• Enthusiastic about the beauty industry and have the skills to provide outstanding customer service
• Possess a passion and a business-minded attitude to succeed in a performance-based work environment
• Able to resolve customer problems in a constructive and forward-looking manner
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience.
• Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals.
• Establish a strong rapport and foster customer loyalty by demonstrating expertise in our products and services, while promoting brand loyalty through engaging customers in our rewards program.
• Drive sales through brand training, events, and strategies.
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches.
• Communicate with vendors and store leadership to execute company and store-based events to achieve sales goals.
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Lead product demonstrations and peer-to-peer training.
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors.
• Adhere to hygiene standards and asset protection control and compliance procedures.

Benefits

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed